Indian Railways just put this key in your hands; use it well
The feedback of Indian Railways passengers will be recorded on a GPS based system leaving no room for error, officials said. Cleanliness has in fact been a major source of grievance of passengers and the highest number of such complaints are received from passengers regarding the same.
Passengers will now rate cleanliness standards in trains and stations which will directly impact payment of contractors with low scores, Railways have said in a new contract drawn up for such services. Image source: Reuters