Railways may provide 'service captain' for all passenger issues on trains
Indian Railways:The suggestion of deputing in a train a 'service captain' identifiable by his uniform to address problems of passengers was made in a report of a committee of senior officers formed by Railway Minister Piyush Goyal after a meeting with all zonal heads last December
Railways: The report has been submitted to the board and suggests that the national transporter provide a single window supervision for all on-board amenities for swift resolution of passengers complaints and issues. Image source: PTI