Zomato lays off 541 staffers, says blame it on automation
Food delivery platform Zomato on Saturday said that it has laid off 541 people -- 10 per cent of the company`s strength -- across customer, merchant and delivery partner support teams.
The reason behind the move is an improved Zomato platform with Artificial Intelligence-driven bots and automation that has led to an overall reduction in direct order-related support queries, the company said. Image source: Zomato website