Big relief for mobile phone users! Trai blasts telcos after they threaten to snap users services
Trai has directed operators not to immediately disconnect services of customers with "sufficient" pre-paid balance as it took strong note of telcos asking such users to go in for mandatory monthly recharge plan.
Trai came down heavily on the operators after it received complaints from subscribers that they are being sent text messages to "mandatorily" recharge their prepaid accounts in order to continue to avail services. Image source: Reuters